Support

Product training

One of the key elements of our customer support service is product training.  We want to be sure that our products are always used in the optimal way to the benefit of both our customers and their patients.

APR Medtech hospital visits will be conducted in a professional manner. We want to do business in an open and transparent way and we are always mindful of patient confidentiality, dignity, safety and infection prevention.

We have successfully completed the following Medical Industry Accredited (MIA) training courses qualifying us to be present in both the theatre and acute care environments:

• Theatre access foundation course (AfPP accredited)
• Acute care (RCN accredited)
• Radiation protection
• Blood borne pathogens (AfPP accredited)
• Infection control (AfPP accredited)

If you would like one of our team to visit, either to attend a procedure or run a training session about one of our products, then please get in touch. We will be more than happy to oblige.

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Product returns

We are confident that following a full product evaluation and training programme you will be happy with our products and support services.  However, we appreciate that there are a variety of reasons why you may need to return products to us. We operate a 30-day returns policy, provided the items are unopened and in their original packaging.

If you would like to return a product, then the first step is to contact us and request a Returns Merchandise Authorisation number (RMA). We can take you through the rest of the process from there.

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